.help-header {
    display: flex;
    align-items: flex-start;
    justify-content: space-between;
    margin-bottom: 24px;
    gap: 16px;
    flex-wrap: wrap;
}
.help-header h1 {
    font-family: 'Space Grotesk', sans-serif;
    font-size: 26px;
    font-weight: 700;
    color: var(--text-primary);
    margin-bottom: 4px;
}
.help-header h1 i {
    color: var(--violet-bright);
    margin-right: 8px;
}
.help-header p {
    font-size: 13px;
    color: var(--text-muted);
}

.btn-new-ticket {
    display: flex;
    align-items: center;
    gap: 8px;
    padding: 11px 20px;
    background: linear-gradient(135deg, var(--violet-mid), var(--violet-bright));
    border: none;
    border-radius: var(--r-md);
    color: #fff;
    font-size: 14px;
    font-weight: 600;
    cursor: pointer;
    box-shadow: 0 4px 16px rgba(139,92,246,0.3);
    transition: all 0.2s;
    white-space: nowrap;
}
.btn-new-ticket:hover {
    filter: brightness(1.1);
    transform: translateY(-1px);
}

.tab-count {
    background: rgba(139,92,246,0.15);
    border-radius: 99px;
    padding: 1px 8px;
    font-size: 11px;
    margin-left: 4px;
}
.stab.active .tab-count {
    background: rgba(255,255,255,0.2);
}

.ticket-item {
    background: var(--surface);
    border: 1px solid var(--border);
    border-radius: var(--r-md);
    padding: 16px 20px;
    margin-bottom: 12px;
    display: flex;
    align-items: center;
    justify-content: space-between;
    cursor: pointer;
    transition: all 0.2s;
}
.ticket-item:hover {
    border-color: var(--border-bright);
    background: var(--surface-2);
}
.ticket-info {
    display: flex;
    flex-direction: column;
    gap: 4px;
    min-width: 0;
}
.ticket-top {
    display: flex;
    align-items: center;
    gap: 10px;
    margin-bottom: 2px;
}
.ticket-code {
    font-family: 'Space Grotesk', monospace;
    font-size: 12px;
    font-weight: 600;
    color: var(--text-muted);
    letter-spacing: 0.5px;
}
.ticket-subject {
    font-weight: 600;
    color: var(--text-primary);
}
.ticket-meta {
    font-size: 12px;
    color: var(--text-muted);
}
.ticket-status {
    display: inline-flex;
    align-items: center;
    gap: 6px;
    font-size: 12px;
    font-weight: 600;
    padding: 4px 12px;
    border-radius: 99px;
}
.ticket-status.open {
    background: rgba(16,185,129,0.12);
    color: #6ee7b7;
}
.ticket-status.closed {
    background: rgba(239,68,68,0.12);
    color: #fca5a5;
}

.ticket-side {
    display: flex;
    flex-direction: column;
    align-items: flex-end;
    gap: 2px;
    flex-shrink: 0;
    margin-left: 16px;
}
.side-label {
    font-size: 11px;
    color: var(--text-muted);
    text-transform: uppercase;
    letter-spacing: 0.5px;
}
.side-value {
    font-size: 13px;
    font-weight: 600;
    color: var(--text-primary);
}

.support-card {
    background: var(--surface);
    border: 1px solid var(--border);
    border-radius: var(--r-2xl);
    padding: 32px 36px;
    box-shadow: var(--shadow-card);
    margin-top: 0;
    width: 100%;
}
.support-card .section-tabs {
    margin-bottom: 24px;
    width: 100%;
}
.support-card .ticket-list {
    margin-top: 4px;
}

.ticket-detail-page {
    padding: 0 24px 32px;
}

.ticket-detail-container {
    display: grid;
    grid-template-columns: 1fr 340px;
    gap: 24px;
    height: calc(100vh - 180px);
    min-height: 500px;
}

.ticket-chat-column {
    display: flex;
    flex-direction: column;
    min-height: 0;
}

.chat-container {
    flex: 1;
    display: flex;
    flex-direction: column;
    background: var(--surface);
    border: 1px solid var(--border);
    border-radius: var(--r-md);
    overflow: hidden;
    box-shadow: var(--shadow-card);
    min-height: 0;
}

.ticket-messages {
    flex: 1;
    overflow-y: auto;
    display: flex;
    flex-direction: column;
    gap: 14px;
    padding: 20px 20px 16px 20px;
}
.ticket-messages::-webkit-scrollbar {
    width: 4px;
}
.ticket-messages::-webkit-scrollbar-track {
    background: transparent;
}
.ticket-messages::-webkit-scrollbar-thumb {
    background: var(--border-bright);
    border-radius: 99px;
}

.message-item {
    display: flex;
    flex-direction: column;
    max-width: 78%;
    padding: 12px 16px;
    border-radius: var(--r-md);
    position: relative;
    word-wrap: break-word;
    animation: messageIn 0.25s ease;
}
@keyframes messageIn {
    from { opacity: 0; transform: translateY(8px); }
    to { opacity: 1; transform: translateY(0); }
}
.message-item:not(.own) {
    align-self: flex-start;
    background: var(--surface-2);
    border: 1px solid var(--border);
    border-bottom-left-radius: 4px;
}
.message-item.own {
    align-self: flex-end;
    background: linear-gradient(135deg, var(--violet-mid), var(--violet-bright));
    border: 1px solid var(--border-bright);
    border-bottom-right-radius: 4px;
    color: #fff;
}
.message-item .msg-author {
    font-size: 11px;
    font-weight: 700;
    display: flex;
    align-items: center;
    gap: 6px;
    margin-bottom: 4px;
}
.message-item:not(.own) .msg-author { color: var(--violet-glow); }
.message-item.own .msg-author { color: rgba(255,255,255,0.85); }
.message-item .msg-author i { font-size: 12px; }
.message-item .msg-text {
    font-size: 14px;
    line-height: 1.6;
    white-space: pre-wrap;
    word-break: break-word;
}
.message-item:not(.own) .msg-text { color: var(--text-primary); }
.message-item.own .msg-text { color: #fff; }
.message-item .msg-meta {
    font-size: 10px;
    margin-top: 6px;
    display: flex;
    align-items: center;
    gap: 6px;
    opacity: 0.7;
}
.message-item:not(.own) .msg-meta { color: var(--text-muted); }
.message-item.own .msg-meta { color: rgba(255,255,255,0.75); }
.message-item .msg-meta i { font-size: 10px; }

.closed-banner {
    text-align: center;
    padding: 12px 16px;
    background: rgba(239,68,68,0.08);
    border: 1px solid rgba(239,68,68,0.25);
    border-radius: var(--r-sm);
    color: #fca5a5;
    font-size: 13px;
    margin-top: 8px;
    display: flex;
    align-items: center;
    justify-content: center;
    gap: 8px;
    flex-shrink: 0;
}

.reply-bar {
    display: flex;
    align-items: center;
    gap: 10px;
    background: var(--surface-2);
    border-top: 1px solid var(--border);
    padding: 8px 8px 8px 20px;
    flex-shrink: 0;
    min-height: 56px;
}
.reply-bar input {
    flex: 1;
    background: transparent;
    border: none;
    outline: none;
    color: var(--text-primary);
    font-family: 'Inter', sans-serif;
    font-size: 14px;
    padding: 8px 0;
}
.reply-bar input::placeholder { color: var(--text-muted); }
.reply-send {
    display: flex;
    align-items: center;
    justify-content: center;
    width: 38px;
    height: 38px;
    flex-shrink: 0;
    background: linear-gradient(135deg, var(--violet-mid), var(--violet-bright));
    border: none;
    border-radius: 50%;
    color: #fff;
    font-size: 14px;
    cursor: pointer;
    transition: all 0.2s;
}
.reply-send:hover {
    filter: brightness(1.1);
    transform: scale(1.04);
}
.reply-send:disabled {
    opacity: 0.5;
    cursor: not-allowed;
}

.btn-back {
    display: inline-flex;
    align-items: center;
    gap: 8px;
    padding: 9px 16px;
    background: var(--surface);
    border: 1px solid var(--border);
    border-radius: var(--r-md);
    color: var(--text-secondary);
    font-size: 13px;
    font-weight: 600;
    font-family: 'Inter', sans-serif;
    cursor: pointer;
    margin-bottom: 16px;
    transition: all 0.2s;
    flex-shrink: 0;
}
.btn-back:hover {
    color: var(--text-primary);
    border-color: var(--border-bright);
    background: var(--surface-2);
}

.ticket-info-column {
    display: flex;
    flex-direction: column;
    min-height: 0;
}

.ticket-info-card {
    background: var(--surface);
    border: 1px solid var(--border);
    border-radius: var(--r-md);
    overflow: hidden;
    box-shadow: var(--shadow-card);
    display: flex;
    flex-direction: column;
    height: 100%;
}

.ticket-info-header {
    padding: 16px 20px;
    border-bottom: 1px solid var(--border);
    display: flex;
    justify-content: space-between;
    align-items: center;
    background: var(--surface-2);
}

.ticket-info-header h3 {
    font-family: 'Space Grotesk', sans-serif;
    font-size: 16px;
    font-weight: 700;
    color: var(--text-primary);
    display: flex;
    align-items: center;
    gap: 8px;
}

.ticket-info-header h3 i {
    color: var(--violet-bright);
}

.ticket-status-badge {
    padding: 4px 12px;
    border-radius: 99px;
    font-size: 12px;
    font-weight: 600;
}

.ticket-status-badge.open {
    background: rgba(16, 185, 129, 0.15);
    color: #6ee7b7;
}

.ticket-status-badge.closed {
    background: rgba(239, 68, 68, 0.15);
    color: #fca5a5;
}

.ticket-info-body {
    flex: 1;
    padding: 16px 20px;
    overflow-y: auto;
}

.ticket-info-body::-webkit-scrollbar {
    width: 4px;
}

.ticket-info-body::-webkit-scrollbar-thumb {
    background: var(--border-bright);
    border-radius: 99px;
}

.info-row {
    display: flex;
    justify-content: space-between;
    padding: 10px 0;
    border-bottom: 1px solid rgba(139, 92, 246, 0.06);
}

.info-row:last-child {
    border-bottom: none;
}

.info-label {
    font-size: 13px;
    color: var(--text-muted);
    display: flex;
    align-items: center;
    gap: 8px;
}

.info-label i {
    width: 16px;
    font-size: 13px;
    color: var(--violet-glow);
}

.info-value {
    font-size: 13px;
    font-weight: 500;
    color: var(--text-primary);
    text-align: right;
    max-width: 55%;
    word-break: break-word;
}

.info-value .key-code {
    font-family: 'JetBrains Mono', monospace;
    font-size: 12px;
    color: var(--violet-light);
}

.ticket-info-footer {
    padding: 12px 20px 16px 20px;
    border-top: 1px solid var(--border);
    display: flex;
    justify-content: flex-end;
}

.ticket-info-footer .btn-close-ticket {
    width: 100%;
    justify-content: center;
}

.btn-close-ticket {
    display: flex;
    align-items: center;
    gap: 8px;
    padding: 9px 16px;
    background: rgba(239,68,68,0.1);
    border: 1px solid rgba(239,68,68,0.3);
    border-radius: var(--r-sm);
    color: #fca5a5;
    font-size: 13px;
    font-weight: 600;
    font-family: 'Inter', sans-serif;
    cursor: pointer;
    transition: all 0.2s;
    white-space: nowrap;
}
.btn-close-ticket:hover {
    background: rgba(239,68,68,0.18);
    border-color: rgba(239,68,68,0.5);
}
.btn-close-ticket.reopen {
    background: rgba(16,185,129,0.1);
    border-color: rgba(16,185,129,0.3);
    color: #6ee7b7;
}
.btn-close-ticket.reopen:hover {
    background: rgba(16,185,129,0.18);
    border-color: rgba(16,185,129,0.5);
}

.ticket-modal .modal {
    max-width: 540px;
    padding: 0;
    overflow: hidden;
    background: var(--surface);
    border: 1px solid var(--border);
    border-radius: var(--r-2xl);
    box-shadow: var(--shadow-float);
}

.ticket-modal .modal-header {
    padding: 24px 28px 16px 28px;
    border-bottom: 1px solid var(--border);
    display: flex;
    justify-content: space-between;
    align-items: center;
}

.ticket-modal .modal-header h3 {
    font-family: 'Space Grotesk', sans-serif;
    font-size: 20px;
    font-weight: 700;
    color: var(--text-primary);
    display: flex;
    align-items: center;
    gap: 10px;
}

.ticket-modal .modal-header h3 i {
    color: var(--violet-bright);
    font-size: 20px;
}

.ticket-modal .modal-close {
    background: var(--surface-2);
    border: none;
    border-radius: 50%;
    width: 36px;
    height: 36px;
    color: var(--text-muted);
    font-size: 18px;
    cursor: pointer;
    transition: all 0.2s;
    display: flex;
    align-items: center;
    justify-content: center;
}

.ticket-modal .modal-close:hover {
    background: var(--surface-3);
    color: var(--text-primary);
    transform: rotate(90deg);
}

.ticket-modal .modal-body {
    padding: 24px 28px 16px 28px;
}

.ticket-modal .form-group {
    margin-bottom: 18px;
}

.ticket-modal .form-label {
    display: block;
    font-size: 13px;
    font-weight: 600;
    color: var(--text-secondary);
    margin-bottom: 6px;
}

.ticket-modal .form-label .required {
    color: var(--error);
    margin-left: 2px;
}

.ticket-modal .form-input,
.ticket-modal .form-textarea {
    width: 100%;
    padding: 12px 16px;
    background: var(--surface-2);
    border: 1px solid var(--border);
    border-radius: var(--r-md);
    color: var(--text-primary);
    font-size: 14px;
    font-family: 'Inter', sans-serif;
    transition: all 0.2s;
    outline: none;
}

.ticket-modal .form-input:focus,
.ticket-modal .form-textarea:focus {
    border-color: var(--violet-bright);
    box-shadow: 0 0 0 3px rgba(139, 92, 246, 0.12);
}

.ticket-modal .form-input::placeholder,
.ticket-modal .form-textarea::placeholder {
    color: var(--text-muted);
}

.ticket-modal .form-textarea {
    resize: vertical;
    min-height: 100px;
}

.ticket-modal .form-select {
    width: 100%;
    padding: 12px 40px 12px 16px;
    background: var(--surface-2);
    border: 1px solid var(--border);
    border-radius: var(--r-md);
    color: var(--text-primary);
    font-size: 14px;
    font-family: 'Inter', sans-serif;
    transition: all 0.2s;
    outline: none;
    appearance: none;
    -webkit-appearance: none;
    cursor: pointer;
    background-image: url("data:image/svg+xml,%3Csvg xmlns='http://www.w3.org/2000/svg' width='12' height='12' viewBox='0 0 12 12'%3E%3Cpath fill='%23777777' d='M6 8L1 3h10z'/%3E%3C/svg%3E");
    background-repeat: no-repeat;
    background-position: right 14px center;
}

.ticket-modal .form-select:focus {
    border-color: var(--violet-bright);
    box-shadow: 0 0 0 3px rgba(139, 92, 246, 0.12);
}

.ticket-modal .form-select:disabled {
    opacity: 0.5;
    cursor: not-allowed;
}

.ticket-modal .form-select option {
    background: var(--surface);
    color: var(--text-primary);
    padding: 8px 12px;
    font-family: 'Inter', sans-serif;
}

.ticket-modal .form-row {
    display: grid;
    grid-template-columns: 1fr 1fr;
    gap: 16px;
}
.ticket-modal .form-row .form-group {
    margin-bottom: 0;
}

.ticket-modal .modal-footer {
    padding: 16px 28px 24px 28px;
    border-top: 1px solid var(--border);
    display: flex;
    justify-content: flex-end;
}

.ticket-modal .btn-create {
    display: inline-flex;
    align-items: center;
    gap: 10px;
    padding: 12px 28px;
    background: linear-gradient(135deg, var(--violet-mid), var(--violet-bright));
    border: none;
    border-radius: var(--r-md);
    color: #fff;
    font-size: 15px;
    font-weight: 600;
    font-family: 'Inter', sans-serif;
    cursor: pointer;
    transition: all 0.25s;
}
.ticket-modal .btn-create:hover {
    transform: translateY(-1px);
    box-shadow: 0 8px 25px rgba(139, 92, 246, 0.35);
}
.ticket-modal .btn-create:disabled {
    opacity: 0.5;
    cursor: not-allowed;
    transform: none;
    box-shadow: none;
}
.ticket-modal .btn-create i {
    font-size: 16px;
}

.ticket-modal .hidden {
    display: none !important;
}

@media (max-width: 600px) {
    .ticket-modal .form-row {
        grid-template-columns: 1fr;
        gap: 12px;
    }
    .ticket-modal .modal-body {
        padding: 16px 16px 8px 16px;
    }
    .ticket-modal .modal-header {
        padding: 16px 16px 12px 16px;
    }
    .ticket-modal .modal-footer {
        padding: 12px 16px 16px 16px;
    }
    .ticket-modal .btn-create {
        width: 100%;
        justify-content: center;
    }
}

.empty-state {
    text-align: center;
    padding: 60px 20px;
}
.empty-icon {
    font-size: 48px;
    color: var(--text-muted);
    margin-bottom: 16px;
}
.empty-state h3 {
    font-family: 'Space Grotesk', sans-serif;
    font-size: 20px;
    font-weight: 700;
    color: var(--text-secondary);
    margin-bottom: 4px;
}
.empty-state p {
    font-size: 14px;
    color: var(--text-muted);
}

@media (max-width: 900px) {
    .ticket-detail-container {
        grid-template-columns: 1fr;
        height: auto;
    }

    .ticket-info-column {
        height: auto;
        min-height: 300px;
    }

    .ticket-info-card {
        height: auto;
    }
}

@media (max-width: 768px) {
    .ticket-detail-page {
        padding: 0 12px 16px;
    }
    .ticket-detail-container {
        grid-template-columns: 1fr;
        height: auto;
    }
    .ticket-info-column {
        height: auto;
        min-height: 250px;
    }
    .ticket-info-card {
        height: auto;
    }
    .support-card {
        padding: 16px;
    }
    .help-header {
        flex-direction: column;
        align-items: stretch;
    }
    .btn-new-ticket {
        width: 100%;
        justify-content: center;
    }
}

.toast-container {
    position: fixed;
    bottom: 24px;
    right: 24px;
    z-index: 9999;
    display: flex;
    flex-direction: column;
    gap: 10px;
    max-width: 380px;
    width: 100%;
    pointer-events: none;
}
.toast {
    background: var(--surface);
    border: 1px solid var(--border);
    border-radius: 12px;
    padding: 12px 16px;
    display: flex;
    align-items: center;
    gap: 10px;
    font-size: 14px;
    color: var(--text-primary);
    box-shadow: 0 8px 32px rgba(0,0,0,0.5);
    pointer-events: all;
    animation: slideInRight 0.3s ease;
}
.toast button {
    background: none;
    border: none;
    color: var(--text-muted);
    font-size: 18px;
    cursor: pointer;
    margin-left: auto;
}
@keyframes slideInRight {
    from { opacity: 0; transform: translateX(40px); }
    to { opacity: 1; transform: translateX(0); }
}